Last updated: 08 March July 2026
This Privacy Policy describes how Clive & Co (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cliveandco.com.au (the “Site”), or otherwise communicate with us (collectively, the “Services”).
By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will update the “Last updated” date and post the revised Privacy Policy on the Site.
What Personal Information We Collect
The personal information we collect depends on how you interact with us. It may include:
- Contact details (name, email, phone number, billing/shipping address)
- Order information (products purchased, payment confirmation, shipping details)
- Shopping activity (items you view, save, or add to your cart)
- Customer support information (emails or messages you send us)
- Usage data (IP address, browser/device details, interactions with our Site via cookies and similar technologies)
We may also receive information from third parties such as:
- Payment processors (to process your order securely)
- Shipping providers (to deliver your order)
- Platform providers (such as Shopify, which powers our store)
How We Use Your Personal Information
We use your information to:
- Process and fulfil your orders
- Arrange delivery and provide order updates
- Communicate with you about purchases, returns, or enquiries
- Improve and personalise your shopping experience
- Send you marketing (if you’ve opted in)
- Detect and prevent fraud or misuse of our Services
- Comply with legal obligations
Cookies
Like most websites, we use cookies and similar technologies to improve your experience, analyse traffic, and personalise content. You can manage or disable cookies through your browser settings, though some parts of the Site may not function correctly without them. For more details, see Shopify’s Cookie Policy.
How We Share Your Information
We may share your personal information with:
- Service providers (e.g. payment processors, shipping partners, IT support)
- Business and marketing partners (for advertising and promotions, where consented)
- Authorities, if required by law or to protect our rights
- Affiliates or successors in the event of a business transfer
We do not sell your personal information.
Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information, or to withdraw consent for marketing. You can exercise these rights by contacting us at admin@cliveandco.com.au.
You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
Data Retention & Security
We retain your personal information only as long as necessary for the purposes outlined above, or as required by law. While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.
Children’s Privacy
Our Site and Services are not directed to children, and we do not knowingly collect personal information from anyone under 16.
Contact Us
If you have any questions about this Privacy Policy, would like to exercise your rights, or make a complaint, please contact us at: admin@cliveandco.com.au
